Terms of Service

Israel Pomegranate Farm

TERMS OF SERVICE AGREEMENT

As this is a small shop, I cannot give refunds unless I have made a mistake in creating your order or product is damaged. I will try my very best to make you happy with your purchase, so please contact me with any questions prior to making your purchase. We do stand by our product and take pride and care in offering the best high quality product on the market that we possibly can.  We do  recommend buying samples before placing a full order.

If Customer is not satisfied with a product, it may be returned unopened for replacement/exchange, or receive store credit with prior authorization. Under no circumstances will we accept any item/s that has been opened. We cannot place these returned items back into our stock for reasons of possible tampering, health, and safety.

No Refunds will be issued after 7 business days after order has been placed. To properly cancel a order before it is shipped must be reported to us within 3 business so we can issue a full refund.

Shipping and insurance for authorized returns of goods for reason,  other than product defects, or damage during original shipment are the responsibility of the customer.

Please note samples are not returnable or refundable for any reason. Samples are made available as a service to assist our customers in judging aromatic preferences before placing larger orders.

We accept credit cards through PayPal Credit Card Gateway. You do not need a paypal account to use this service on our website. After purchasing an item, please remember to click through to PayPal to complete the purchase. Again you do not need a PayPal account in order to use a credit card. Simply select the option to pay without an account.

We are not responsible for additional fee or duties charged to you by your country’s Customs. Those fee  are  your sole responsibility. Any order returned because of your customs unpaid duties and fee by you, your order will  not be refunded. However we can reship it for additional postage at your request or issue you a shop credit or exchange.

 Shipping is USPS Priority Mail UPS to United States and Priority Mail Express.  EMS general post to EU, Canada and Israel. If you would like a faster shipping option please contact us so we can invoice you for the exact cost to ship your order.  All Order will be processed and shipped within 3-7 business days after order is placed. All cancelled orders must be requested within 3 business days of purchase.
Thank you for your support of our little family shop!
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